Pen Sponsor | Total Logistics Solutions

A distinguished member of FM since 2014, Trademark Logistics International Pty. Ltd. has been a key player in Australia’s freight forwarding sector, offering seamless logistics solutions with a commitment to efficiency and reliability. With nearly two decades of industry experience, they have built a strong global network, ensuring smooth international trade for their partners and clients.
 

This year, Trademark Logistics joins us as the Pen Sponsor of INO Summit 2025, further demonstrating their dedication to industry collaboration and growth. In our conversation with Director Michael Felsinger, we gained valuable insights into their journey, achievements, and perspectives on the evolving logistics landscape.

Could you highlight key milestones in your company’s history and how your experience has shaped your position in the market today?

 

"Our company, Trademark Logistics International Pty Ltd, has a rich history spanning over 15 years since its establishment in 2006. Here are some key milestones that have shaped our position in the market:

• Establishment and Early Growth: Founded in 2006, we began operations by providing personalized freight forwarding and customs clearance services to local businesses.
• Expansion and Global Network Development: Over the years, we expanded our reach by building relationships in major cities across Australia and worldwide. This strategic growth enabled us to offer comprehensive global logistics services.
• Diversification of Services: We broadened our service portfolio to include air freight, sea freight, storage, warehousing, distribution, project management, cartage, insurance, and personal effects clearance and delivery.
• Investment in Technology and Infrastructure: We have continuously invested in cutting-edge technology and infrastructure to enhance operational efficiency, accuracy, and customer satisfaction.

Throughout our journey, we have remained committed to delivering exceptional, personalized service at competitive pricing. Our experience has reinforced the importance of:

• Building strong relationships with clients and partners
• Staying adaptable in a rapidly changing market
• Investing in our people and technology
• Maintaining a customer-centric approach

Today, Trademark Logistics International Pty Ltd is a trusted and respected player in the global logistics market. Our expertise, proactive approach, and commitment to excellence enable us to provide tailored solutions that meet the unique needs of our clients."

Which services do you offer, and what distinguishes your company from other freight forwarders in your country?

 

"At Trademark Logistics International Pty Ltd, we offer a comprehensive range of logistics solutions tailored to meet the diverse needs of our clients. Our services include:

• Air Freight: We offer fast and reliable air freight services to ensure timely delivery of your goods.
• Sea Freight: Our sea freight services provide a cost-effective solution for bulk shipments, with a focus on safety and efficiency.
• Customs and Quarantine Clearance: Our experienced team handles all customs and quarantine clearance procedures, ensuring compliance with regulations and minimizing delays.
• Storage, Warehousing, and Distribution: We provide secure and efficient storage, warehousing, and distribution services to support your supply chain needs.
• Project Management: Our team offers specialized project management services for complex and oversized shipments.
• Cartage: We provide reliable and efficient cartage services for local deliveries.
• Insurance: Our insurance services offer protection against loss or damage to your goods during transit.
• Personal Effects Clearance and Delivery: We assist with the clearance and delivery of personal effects, ensuring a smooth relocation experience.

Trademark Logistics International Pty Ltd stands out among Australian freight forwarders due to several key factors:

• Personalized Service: We pride ourselves on delivering tailored solutions and exceptional customer service.
• Global Network: Our extensive network of partners and agents worldwide enables us to provide seamless and efficient logistics services.
• Expertise and Experience: Our team has extensive knowledge and experience in the logistics industry, ensuring that your goods are handled with care and professionalism.
• Competitive Pricing: We offer competitive pricing without compromising on service quality or reliability.
• Proactive Approach: Our proactive approach to logistics management ensures that we anticipate and mitigate potential issues, minimizing delays and costs.

By choosing Trademark Logistics International Pty Ltd, you can be confident that your goods are in expert hands. We are committed to ensuring safe, efficient, and seamless delivery, every time."

What opportunities for improvement do you see in the freight forwarding industry, and how do you think companies can address them?

 

"The freight forwarding industry is constantly evolving, and there are several opportunities for improvement that companies can address:

• Digitalization and Technology Adoption: The industry can benefit from increased digitalization, automation, and the adoption of technologies like artificial intelligence, blockchain, and the Internet of Things. Companies can invest in digital platforms, automate manual processes, and leverage data analytics to enhance efficiency, transparency, and customer experience.
• Sustainability and Environmental Responsibility: With growing concerns about climate change, the industry must prioritize sustainability and environmental responsibility. Companies can explore alternative fuels, optimize routes, and implement eco-friendly practices to reduce their carbon footprint.
• Supply Chain Visibility and Transparency: Shippers and consignees require real-time visibility and transparency throughout the shipping process. Companies can implement track-and-trace systems, provide regular updates, and ensure accurate documentation, building trust and confidence.
• Cybersecurity and Data Protection: The increasing reliance on digital systems and data exchange creates cybersecurity risks. Companies must prioritize data protection, implement robust security measures, and ensure compliance with regulations like GDPR and CCPA.
• Talent Acquisition and Retention: The industry faces challenges in attracting and retaining skilled professionals. Companies can invest in training and development programs, offer competitive compensation and benefits, and foster a positive work culture to attract and retain top talent.
• Standardization and Regulatory Compliance: The industry is subject to various regulations and standards. Companies should prioritize compliance, standardize processes, and stay updated on changing regulations to minimize risks and ensure smooth operations.
• Customer Experience and Personalization: Shippers and consignees expect personalized services and a seamless customer experience. Companies can focus on building strong relationships, offering tailored solutions, and providing proactive communication to meet evolving customer needs.

By addressing these opportunities for improvement, freight forwarding companies can enhance efficiency, sustainability, and customer satisfaction, ultimately driving growth and success in the industry."

From your perspective, what is the value of being part of a logistics network, and how has your experience with our network contributed to your success?

 

"As a freight forwarder, I strongly believe that being part of a logistics network is invaluable. The benefits are multifaceted:

• Global Reach: A logistics network provides access to a worldwide presence, enabling us to serve customers with international shipping needs.
• Enhanced Credibility: Membership in a reputable network instills confidence in our customers, demonstrating our commitment to quality, reliability, and industry standards.
• Collaboration and Knowledge Sharing: Networking with fellow members facilitates the exchange of best practices, market insights, and expertise, ultimately enhancing our service offerings.
• Improved Operational Efficiency: Networks often provide access to cutting-edge technology, streamlined processes, and optimized routes, allowing us to refine our operations and reduce costs.
• Business Opportunities: Participation in a logistics network generates new business leads, partnerships, and referrals, driving growth and expansion.

Our experience with your network has been instrumental in our success. Specifically:

• Increased Visibility: Your network has expanded our global presence, enabling us to engage with potential customers and partners worldwide.
• Access to Expertise: We've benefited from the collective knowledge and experience shared among network members, helping us navigate complex logistics challenges.
• Enhanced Service Capabilities: Through the network, we've gained access to specialized services, such as project cargo handling and customs brokerage, allowing us to offer more comprehensive solutions to our customers.
• Strategic Partnerships: We've established valuable relationships with fellow network members, leading to collaborative business opportunities and mutual growth.

In summary, our participation in your logistics network has significantly contributed to our success by broadening our global reach, enhancing our credibility, and providing access to expertise, technology, and business opportunities."

We extend our sincere gratitude to Trademark Logistics International Pty. Ltd. for their unwavering trust and partnership. Their expertise, long-standing presence in FM, and commitment to innovation continue to strengthen our global network. As we come together at the INO Summit 2025, we look forward to celebrating their contributions and fostering even greater collaboration in the years ahead!

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